Karen Manning Director of Streets Ahead looks at how important customer service is in when buying or selling your home.

95% of homeowners still prefer to use the tried and tested estate agency model – and with good reason. Marcus Whewell, CEO of The Guild of Professional Estate Agents, believes that the true points of difference are not latest technology or enticements of low fees, but proven professionals who are connected to their communities and who are financially committed to successfully selling your property.

Rather than focusing just on winning an instruction and putting it on the internet, a successful agent is intrinsically involved in qualifying buyers, compelling property presentation, constant re-assessment of local prices, matching databases, managing chains of buyers and sellers, dealing with solicitors and surveyors, and literally holding together complex deals over the 18 weeks it currently takes on average to complete a transaction.

Put succinctly, they are not paid until and unless they achieve a successful result for their client(s).

Marcus commented, ‘you won’t find this on the TV adverts, but the smart money will look for strong personal commitment, experience, expertise, great levels of service, and consistent, positive outcomes for clients.’

Karen Manning, director of Streets Ahead added: ‘As trusted agents we offer a bespoke service. This means listening to our clients’ needs and responding with sound, structured advice. Our local knowledge is second to none, all of the Directors at Streets Ahead have lived in Bristol for years and know the City and local housing market inside out.  Our interests are aligned with our clients and we strive to secure the best possible price for our vendors.

Like us, many estate agents are part of a national network, such as The Guild of Professional Estate Agents. This enables joint marketing across up to a thousand other similar offices. Through this network we can put together purchasers and sellers.’

If you are interested in selling your home contact Streets Ahead on 0117 9520829 or visit our website www.bestreetsahead.co.uk