Guild Agents achieve ‘Standard of Excellence’ to make The ESTAS shortlist for 2022
The Guild has once again shown the strength of their network with over 90 shortlisted offices, groups or people for their Members in the ESTAS shortlist 2022, a record number for the network.
The ESTAS honours the best agents, conveyancers and brokers in the UK based on reviews submitted through the ESTAS online customer review platform, which enables property professionals to demonstrate the customer service standards they deliver for their clients. ESTAS reviews can only be completed at the end of the property transaction and a strict verification process ensures reviews are genuine. This year’s shortlist has been calculated following the evaluation of 660,000 customer review ratings. This year, for the first time, ESTAS has introduced a ‘Standard of Excellence’, which all shortlisted firms must attain to make the shortlist.
Six hundred agents, conveyancers and mortgage brokers have been shortlisted around the UK making them one of the top property firms in the UK. The regional and national winners will be announced at the 19th annual ESTAS ceremony held in London on 14th October. The awards will be presented by the UK’s favourite property expert Phil Spencer in front of 1,200 of the UK’s top property professionals.
Not only have many of The Guild’s 800 plus strong network been shortlisted, but The Guild itself has also been honoured, with a chance of winning the Best Agency Network. An award the team proudly walked away with in 2021 – as voted for by the Members’ customers.
Spencer said: “The ESTAS Awards are based on real feedback, from real clients experiencing real service so they provide genuine proof of the service levels that a firm is delivering to clients. Now more than ever high-quality customer service is crucial if home movers are going to realise their dream of getting the property they set their hearts on.”
Simon Brown, Founder of ESTAS says: “The size of this year’s shortlist shows the strength of the ESTAS community. Agents who use the ESTAS review platform are demonstrating they all share a passion for delivering great service and a belief that service really does matter.”
Iain McKenzie, CEO of The Guild of Property Professionals said, “A big congratulations to all the Guild Members who have been shortlisted, what a fantastic achievement and testament to the remarkable agents we have within the network. As well as being in with a chance of winning a regional or national award, all the shortlisted Guild Members will also have the chance to pick up the ‘Best Guild Member Award’ which will be presented to the highest scoring Guild office in the ESTAS competition.”
McKenzie adds, “We are very proud of the Guild Members that have been shortlisted, it is a tribute to how hard they have worked over the past 12 months to ensure they are setting the bar for customer service. It shows that with the support of a national network such as The Guild, independent estate agents can become bigger than the sum of their parts and compete on a national level.”
Full list of Guild Members shortlisted:
East of England, East Midlands, London, North East, Northern Ireland, Scotland and Wales - Estate and Letting Agents
Anthony Flint Property Consultants
Mundy's Estate Agents Sales & Lettings
North West and South East - Estate and Letting Agents
South West, Southern, West Midlands and Yorkshire - Estate and Letting Agents
Nicholas Terry Sales & Lettings
Agency groups
People awards
Angi Cooney - C residential
Caroline Freeman - Newby & Co
Charlotte Lees - Ferndown Estates
Kim Morris - Woodhead Sales and Lettings
Matthew Powell - Royston & Lund
Red Nelson – FAC Property Consultants
Roy Little - Hunter Campbell
Sharon Sapsford - Northgate Estate Agents
Sally Ewbank - Power Bespoke
Simon Davies - Norman F Brown
Stacey Davies - Peter Morgan
